About us

Idakoos is one of the biggest personalized products online stores in the world. Thanks to our years of experience the sale and distribution of millions of products, we have thousands of buyers all over that world that choose us to create their t-shirts, sweatshirts, mugs, acrylic signs and other products to show what they feel and believe or to represent their interests and their passions.

With only a few clicks you can add a touch of you to any of our more than 3 billion products. Products designed with you in mind.

We don’t have finished products, which is why each product ordered by you is unique and made specially for you. A large variety of products is just waiting for you to place your order to be printed on.

It doesn’t matter where you are in the world, as you can receive that unique product with your personal touch in every country in this world. Since each order is unique we ensure that all of our clients receive only the best and most thorough customer service possible.

Our team of customer service agents is here to help during each step of the process as well as after completing your order. We are here to help you! Top

Contact us

Couldn't find the answer you need? Want to make a suggestion? Need advice on placing an order? We are here for you!
Our Customer Service Team is happy to help you and can answer your questions in English, Spanish, German and French.

(305) 407-3847 Monday-Friday: 9 AM to 6 PM EST Saturday: 9 AM to 1 PM EST

customer@idakoos.com
Top

At Idakoos we value our customers and take pride in our products. If you are not 100% satisfied with your product you can return it for a replacement or a refund within 30 days of receipt.

All information shared with Idakoos is safe. Our servers encrypt your information and ensure that it is sent via a secure connection without any chance for alterations. Top

Ordering

To place an order browse our store and look for items you want. Once you find a design you like select your size, your product color and the color of the print and the quantity. After it is to your liking, click the "add to cart" button. Your item will be sent to your Shopping Cart where you can revise the quantity or remove the item completely. If you are happy with your selection, you can either proceed to checkout or continue shopping. If you decide to check out you will be prompted to log in, if you have not done so. Should you not have a log in yet, you can quickly create one, free of charge. Don't worry, your items stay in your shopping cart! Once logged in, you are given the option to pay via PayPal, Google Checkout or with a gift card. Top

Everyone makes mistakes! If you haven't paid for your order yet, just go to "My account". In the "My orders" section look for the order you want to change and click on the "Edit" button next to it. The items in question are sent back to your shopping cart where you can change the quantity, remove them or add more. If you need to change any aspect of your order after payment, just contact our Customer Service Department to make the necessary changes for you! Top

After placing your order, you will be sent an e-mail to confirm your order. You will also be sent an e-mail once your order is ready to be shipped and then once again with your Delivery confirmation number. You can also always check on the status of your order at Idakoos.com. Just log in and click on "My account" at the top of the page - right next to your shopping cart. Under "My orders" you will see a report of all orders placed to date. There you can edit them, pay for them, delete them and check their status. Top

If you want to customize an item and cannot do it via our Customization platform, please contact our Customer Service Department . We are happy to help you and work with our designers to modify the designs to best fit your needs. Top

If you want to cancel your order for any reason, please contact our Customer Service Department to further assist you. Please remember that we cannot cancel your order if it has already been shipped. Top

We ship to any country possible. International orders may run late due to delay by customs. Please contact your local customs office first. International orders may also be subject to customs fees, taxes or import duties. International customers are responsible for determining if extra costs are applicable to their orders. Please call your local customs office for more information. Idakoos is not responsible for any incurred fees and is not liable for packages confiscated by customs. Should the customer refuse the shipment and those extra costs fall on Idakoos, the customer will not be refunded. Top

You can pay either via PayPal or Google checkout. Both are safe and trusted companies that allow payment via Debit Card, Credit Card and, in the case of PayPal, a bank account. For more information, please visit PayPal or Google Checkout for more information. Top

Returns / Exchanges

If you need to return an item please contact our Customer Service Department . They will guide you to easily return your item for a refund. Top

No matter if too small, too big or too blue we can exchange it! Just contact our Customer Service Department and let them know which and how many items you want to exchange. They will then prepare a replacement order for you. Please keep in mind that the cost of returning the items to our facility is the clients responsibility. Top

Shipping

All orders are shipped via USPS (United States Postal Service) from our warehouse in Florida. Your order will be shipped with a Delivery Confirmation number within 10 business days of placing it. You can see the status of your shipped order online at the USPS website. Please make sure you can receive mail from the Post Office at the shipping address you supply. We are unable to grant requests to send your packages via UPS or FedEx, even if you want to use your own account. Top

International orders are shipped via USPS from our warehouse in Florida, but we are looking into shipping them from Europe. Local handling time before shipping is roughly 10 business days. Please remember that International orders can run late due to customs delays. Customers should also inform themselves if their order may be subject to additional fees or duties from customs. Contact your local Customs Office for more Information. Idakoos is not responsible for any incurred fees and is not liable for packages confiscated by customs. Should the customer refuse the shipment and those extra costs fall on Idakoos, the customer will not be refunded. Top

We do ship to Military addresses. Please ensure that your address is complete and contact our Customer Service Department after placing your order to ensure it will be sent via Priority Mail – otherwise you might not see your order for a long time. Top

We ship to all U.S. Territories. Please note that shipping to certain territories can take longer than average. Top

Sizing Charts

View All Top

Gift Certificates

Sometimes you just aren't sure what the perfect present could be, or you can’t decide because of the wide selection of great items. A gift certificate is the perfect solution! Our gift certificates are virtual, easy to obtain and even easier to give! Simply buy one in the amount you want and we will send you an e-mail with the gift certificate code. You can then pass that code on to the recipient. Check them out here! Top

F.A.Q.

Our HELP section has the answer to just about every question you might have. Haven’t found the answer you need? Try our FAQ for some common questions not covered in our HELP section. If you need more assistance please contact our Customer Service Department Top

Unfortunately that is currently not possible. The only way to place an order with Idakoos is via our website. If you need help placing your order, please don’t hesitate to contact our friendly Customer Service staff with any questions you might have. Top

If you have enabled cookies from Idakoos you will be able to return after 6 months and still find your selection ready to check out. Top

If you are an international customer and your order has been shipped less than a week ago, please have some patience as customs might delay your order. If more time has passed or you are not an international customer, please contact our Customer Service Department to solve this issue for you. Top

If your order is for a birthday that is coming up soon, you have a special event you need it for or you simply don’t want to wait, please contact our Customer Service Department to speed things up as much as possible for you. Top

Privacy Policy

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

For any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. .

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into "My Account" and changing the information displayed there.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.idakoos.com

By using our site, you consent to our websites privacy policy.

If we decide to change our privacy policy, we will post those changes on this page.

If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.idakoos.com
Miamicustomer@idakoos.com (305) 407-3847
Top

Intellectual Property Policy

Idakoos respects the rights and properties of others and we expect our users to do the same. We constantly review our designs to ensure no infringements or trademarks are being used.
Help us protect the rights and properties of others. Should you find an item in violation of a property or trademark, please contact us:
E-mail: customer@idakoos.com
Phone: (305) 407-3847
Monday – Friday: 9AM – 6:30PM EST
Saturdays: 9AM – 1PM EST
Top

Care Instructions

To make the most of your purchase and ensure they will last a long time, here some tips on how to take care of them:

Wash inside out
To avoid extreme shrinking wash cold and dry on low or hang dry
Don't iron the print
Don't dry clean

Wash caps by hand and hang them to dry

Wash caps by hand and hang them to dry

Wash caps by hand and hang them to dry

Wash caps by hand and hang them to dry
Top